services

With BMD, rediscover the meaning of the word «Service»

Auto-immunity training / courses

Organised in small groups (not more than 8 people), these courses enable comprehensive and very concrete training (practical case study). 2 types of courses are available (Initiation or Expert). bmd is an Approved Training Centre, do not hesitate to request us for our 2009 training programme.

Telephone support & result interpretation assistance.

Need assistance for a technique? Confirmation of your results? Our Technical Support department can assist you at any time in interpreting your sera. Contact them, from 9 a.m. to 6 p.m., at +33 (0)1.64.62.10.12.

«Genuine» application support

2 application engineers and 4 Product managers are available to organise, according to your requirements, theme-based workshops, the set-up of new protocols in your laboratory or, more simply, visits to your premises to present the BMD offering in more detail to you. For more information, contact your BMD sales engineer.

More than just a standard after-sales service

Corrective or preventive maintenance? On-site or on our premises? Advice on technique automation? Start-up support? BMD offers you a comprehensive after-sales service. With a team of 5 experienced technicians and engineers, BMD is capable of solving your "machine" problems without delay.

Faultless logistics

Customised subscription, guaranteed delivery within 48 hours, split or custom delivery, optimisation and tracking of your customer account in real time, etc. At no extra cost, BMD offers these services to meet your business's needs optimally.

Proximity and reactivity

A team of 10 sales representatives located in your region are ready to define the solution most suited to your needs. Always available, they will guarantee the best service and the best prices on our offering for you.

Telephone support

After-sales service

  • Tel. : +33 (0)1.64.62.10.12
  • Fax. : +33 (0)1.64.62.09.66
  • sav@bmd-net.com

Orders department

Export department